Thank you for your honest feedback, Brenan. We are incredibly sorry to hear your order arrived in this condition! We would like to clarify, this is a novelty hand crafted product and not made to be a food safe container. However, the conditions you described do not align with the quality we strive to deliver to our community. We would love the opportunity to make this right for you.
It appears you reached out to our customer service team and they responded yesterday asking for photos of your Tankard and Collector's Box, so we can document and report this instance to our team. We are still awaiting your response. Once we receive this information we would be happy to get replacement Collector's Boxes sent out to you. While we would be unable to provide replacement Tankards due to the limited quantity produced, we would be happy to provide a refund for the cost of the Tankards. Thank you again for bringing this to our attention and we hope to hear from you soon.