so far, the only issue i had(which was resolved) was my order had not come with the card that had the emote code on it, which i contacted support, apparently there was a known issue with this going on and they sent me a code, so i got the emote for dark and darker non-the-less so that was fixed promptly.
for the coffee, not too bad on the cold brew powder, my GF actually loved it since she prefers cold coffee and could not find one that would actually mix well or fully dissolve in the cold water or milk's, these do, so she's liked them since we've been trying them when we have money to get them.
as for the beans, i had to buy a grinder and i also bought a cheap French press from Wally world(walmart) and as far as that kind of coffee goes, i'm not a fan of majority of it, but so far what i've gotten hasn't been bad at all. i'm definitely not a strait coffee or black coffee person, but with how i do it, it's still not bad.