Please contact our support team with your order number, list of missing or incorrect item(s), and photos of the packing slip and box. This will allow our support team to document this instance and assist you in a timely manner.

Please contact our support team with your order number, photos of the packing slip and any visible damage on the box or product. This will allow us to assist you in a timely manner and document this instance for the chosen carrier.

Please note: We do not cover damage caused by normal wear and tear, accidental damage, improper use or cleaning, or non-standard usage to the Gear we sell.

We are unable to edit orders and order contents once they are processed. If your order has not been processed, we will happily cancel & refund your order. Please contact our support team if you have any further questions.

We do not offer refunds or exchanges on any products purchased as part of a sale, special promotion, Community Funded campaign, or when a discount code has been used.

If you would like to return your product for in-store credit:
1. Product(s) must be unopened and in its original condition, as we are unable to accept opened products due to food safety concerns.
2. Product(s) must have been purchased directly from madrinas.com.
3. Product(s) must be returned with the packing slip and all accessories for bundles or box sets included.

Customer is responsible for return shipping cost, which must be an insured and traceable shipping method. Returns must be postmarked within 2 weeks of delivery stated on tracking information. Refunds will be issued back as an in-store credit. Refunds will be processed within 5 business days of receiving the return. Once your return has been shipped please send the order number and tracking information to our support team. If you have any questions regarding return eligibility please reach out to our support team.

Please ship returns to the following address:
Madrinas Brands LLC
1600 Park 370 Place
Suite 9
Hazelwood, Missouri 63042
United States

Please note: Shipping and handling costs are not eligible for refunds.

To cancel your existing subscription please go to your account login. From here you can login or sign up with the email used to place your order. Hit "Subscription Management" in the top right. It will ask you to login again. You can then make any necessary subscription changes.

Please note: If your next subscription order has already been processed, we are unable to cancel the individual order.

We make every effort to get your order to you as quickly as possible. We ship orders out Monday through Friday, excluding holidays, and no orders are shipped on the weekends. Orders are typically processed and shipped out within 3-5 business days from the date placed. Once your order has shipped, you will automatically receive a shipment confirmation e-mail with tracking information. Please allow 24-48 hours for the tracking to update.

Please note: During high-volume seasons, large sales, or new product launches, orders may take up to 10 business days to process.

When purchasing pre-sale products, you can find the estimated ship date mentioned at the bottom of the product description. Please note, all products purchased with a pre-sale product will be held and shipped together once the pre-sale product is ready to be shipped.

While dependent on the shipping method chosen at checkout, domestic shipments typically arrive within one week after the order has been processed. However, our control is limited once an order is picked up by the carrier. We are reliant on our carriers for all tracking and delivery updates.

Please note: Domestic shipments may take up to 3 weeks for final delivery. If your order has not arrived within 3 weeks of being received by the carrier please reach out to oursupport team.

While we do ship intentionally, there are a select group of countries we are unable to ship to due to import restrictions on coffee and dairy products. Due to the frequent changes in shipping availability to each country, we recommend adding items to your cart and entering your shipping address at checkout to see what options are available to your address.

Buyers are responsible for paying all additional costs including but not limited to duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to be able to offer our products all over the world. We do our best to stay up to date on all import restrictions, however, it is your responsibility to check with your country's customs or border agency to determine whether or not they are accepting imports prior to placing an order with madrinas.com. By placing an order, you agree to take responsibility if the package is barred from entering the country. Any orders that are stopped at customs due to a dairy or COVID restriction will not be reshipped or refunded. Please reach out to our support team with any questions!

Please note: International shipments may take up to 10 weeks for final delivery. If your order has not arrived within 10 weeks of being received by the carrier please reach out to our support team.

If a package is returned to us due to an incorrect or incomplete address, is marked “return to sender,” or has been deemed undeliverable for any reason by the final mail carrier, please notify our support team to receive a refund of your product cost. We are not able to refund the shipping cost.

Please note: We are not responsible if your order gets delivered to the wrong address. Please double-check that you have provided the correct shipping address and information before placing an order.

If your package was marked "delivered" but you still haven't received it, or you are unable to locate it, here is what we suggest:

1. The best initial course of action is to check with your neighbors, family members, or anyone that you may live close to. Sometimes packages can be misdelivered.
2. Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait an additional 1-2 business days, as the package could have been marked as delivered by mistake and should arrive the following day.
3. Depending upon the shipping carrier used, please contact your local USPS post office or FedEx support. If USPS, make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package and ask for the details of that day's delivery. USPS and FedEx are used to these questions and will generally provide helpful information.
4. If after that, the package does not show up or is still missing, please file a claim with the carrier and discover whether or not the package was accurately delivered. There have been incidents where the information is displayed incorrectly.

We apologize, as Madrinas cannot reimburse OR re-ship orders that were stolen from a property. Because the package is out of our hands when we give it to the carrier, we rely on the carriers information. If you believe the tracking is incorrect in showing a successful delivery please open a service request ticket with USPS or if you're within the required timeframe file a claim with USPS or FedEx. If the carrier is able to provide any written information on the case that differs from what we’re seeing, we’ll be able to work alongside the additional information. Thank you for understanding!

Each of our Cold Brew Coffee powders are a blend of coffee combined with unique all-natural flavors for a decadent taste you can’t resist. They are a great source of all-natural energy with a delicious dessert flavored coffee taste.

Charged Refreshers are a low sugar, low calorie beverage made with all-natural ingredients designed to keep you energized no matter the time of day. Still not sure what it is? If you like those green mermaid refreshers, you'll love our Charged Refresher!

Boba Tea, also known as bubble tea, originated in Taiwan in the early 1980s. Nearly 40+ years later we're delivering the high quality boba experience right to your door! With all natural ingredients, we're creating flavors you would expect in a Boba shop, as well as flavors never before seen, and have made it easy and convenient for you to make. Simply scoop, shake, & sip and you're well on your way to having a delicious Boba Tea beverage!

If you are new to the Whole Bean Coffee world and need help, we've put together a list of different brewing methods to help you kiss the cafe goodbye, and Discover MADness with Madrinas! Our Coffee Beans are only available in Whole Bean, so if you don't already have one, you will need a grinder! Whole Bean Coffee gives you the opportunity to make your cup of coffee the way you like it best! See below for brewing methods:

Traditional Coffee Maker: The easiest way to brew hot coffee is by using a typical coffee maker - Just set it and forget it! (But don’t forget coffee filters!

Cold Brew: If you love cold brew (and have some extra time on your hands) try using a Cold Brew Coffee Maker! Cold Brew is made without heat, which creates lower acidity for a smoother, naturally sweet taste.

French Press: If you like your coffee strong with more body, use a French Press! French Press allows you to make a cup of coffee to your individual taste. You can vary the amount of time that the coffee grounds are steeped, the type and size of grounds used, and the temperature of the water.

Pour Over: Pour Over brewing can create a more flavorful cup of coffee. The slower the water filters through the grounds, the more flavor that is extracted. If you want the prefect temperature water for your Pour Over or French Press, we recommend getting an electric kettle.

K-Cups: If you currently use k-cups & a Keurig - we recommend grinding up our Whole Beans and using a reusable k-cup in your Keurig!

Cold Brew Coffee - 180mg to 200mg‍

Charged Refreshers - 185mg - 190mg

Boba Milk Tea - 25mg - 85mg

Whole Bean Coffee – average 8oz cup will be about 90mg*‍

*Brewing methods will vary the amount of caffeine per serving

The U.S. Food and Drug Administration (FDA) recommends that adults over the age of 18 consume no more than 400mg of caffeine per day and no more than 200mg in one serving. You can safely consume up to two servings of our powdered products, and four servings of our whole bean in a day.

Low Sugar: Charged Refreshers, Whole Bean Coffee, and select Cold Brew Coffee

Sugar Free: Whole Bean Coffee

Gluten Free: All Madrinas!‍

Dairy Free/Vegan: Charged Refreshers, Whole Bean Coffee, and select Cold Brew Coffee. Be sure to check back often, as we are always innovating and excited for our community to Discover Madness in whatever way meets their needs!

MADRINAS let's you live on your own terms - free from the compromises of quality and convenience. MADRINAS liberates you from the coffee shop and brings the specialty cafe to you, to experience on your own terms. Specialty Instant Cold Brew Coffees, Charged Refreshers, Instant Boba Tea, and Whole Bean Coffees all delivered right to your door. COLLABS. SEASONALS. The COFFEE REVOLUTION is UPON US. Shake up your world with MADRINAS.

MAD Money is our loyalty program! Click the MAD Money button on madrinas.com website in the bottom left-hand corner & create an account! Make sure you are logged in before every purchase you make to earn MAD Money!

Once you’ve earned enough MAD Money you can either trade them in for discounts or FREE products. Keep in mind only one promo code can be used per order!

A MADRINAS Community Fund is similar to your typical crowdfunding campaign which allows you to support exciting projects by contributing to the initial investment. This Community Funded pre-order process allows us to bring to life new and exciting projects!

Want a deal? Be sure to use code: MADNESS for 20% off! With this discount, our Charged Refreshers are $0.79/serving,  our Cold Brew Coffees & Boba Teas are $1.99 per serving which is less expensive than your local coffee/boba shop!

Madrinas is available for purchase on madrinas.com and Amazon!

If you’re looking to get your Madrinas on the regular, sign up for a subscription! Select your favorite product and set how often you want to receive it, and we’ll ensure that it is shipped right to your door!*

*Limited Edition, Seasonal, and Bundle listings are not available for subscription.

Desktop: To place an order using your creator's discount code, go to the checkout page and enter their code in the box marked “Discount Code” and click "Apply." After that, the discount will be applied to discountable products in your order.

Mobile: To place an order using your creator's discount code; go to the checkout page, click "Show order summary" at the top of the screen, enter their code in the box marked “Discount Code," and click the arrow. After that, the discount will be applied to discountable products in your order.

Madrinas helps Content Creators worldwide create specialty beverages in their home on their terms! If you're a Content Creator anywhere in the digital world, or know someone who is, you can learn more about our MADFam Program and apply here. Our goal is to work together to support your content, and share our innovative collection of beverages with you & your community. Other perks of the program include free Madrinas each month, meeting like-minded creators, trying new flavors before they're released, your own custom discount code, custom graphics, royalties, and more!

Don’t hesitate to reach out to our customer support team at support@madrinas.com. Our customer support team is available Monday through Friday. All inquiries will receive a response within 24-48 business hours.

Madrinas Rewards Club is our loyalty program! Click here to visit the Rewards page and create or login to your account! Make sure you are logged in to your Madrinas account before every purchase you make to earn points!

Once you’ve earned enough points you can either trade them in for discounts or FREE products.

Your Rewards Club tier is determined by points earned in a calendar year. You keep your tier for the remaining year plus one additional year.

The higher your tier, the more benefits you’ll unlock! Once you level up to a new tier or achieve MADLegend, you have a full year to earn the number of points required to keep your tier. You can earn points by making a purchase, writing a review, following us on socials, and other activities.

For example, if you earn 800 points September 2023, you will be MAD Loyal tier for the rest of the year plus all of 2024. If you do not earn another 800 points in 2024, you will be demoted to Gone MAD tier starting January 1st 2025.

Points expire 2 years from the date they were earned.

Redeeming points won’t impact your current tier status or progression to the next highest tier.

For example, you’ve earned 800 points and are now in the MADLoyal tier. You could redeem all 800 points, and you'd still be in the MADLoyal tier!

Make sure you’ve entered your birthday on the “Tell Us Your Birthday” tile while signed into your account.

On your next birthday, you will receive an email from us with your birthday surprise! Your birthday surprise code will be valid for 7 days after your birthday and must be entered at checkout.

Make sure you're subscribed to our email marketing to stay in the loop. All updates on exclusive tier perks will be delivered directly to your inbox. If you happen to be unsubscribed, you'll miss out on these exclusive perks.

To re subscribe, scroll to the bottom of this page and enter your email address in "Stay In the Know"

You'll have to choose between a rewards discount or other discount code. Only one code can be applied per order.

Reviews are considered verified when they are for products purchased while logged in to your account. There is no limit to the amount of verified reviews you can earn points on!

Don’t hesitate to reach out to our customer support team at support@madrinas.com. Our customer support team is available Monday through Friday. All inquiries will receive a response within 24-48 business hours.