Shipping policy

ORDER CANCELLATION

Our website does allow self-cancellations or edits within 30 minutes of purchase. This can be done on your account page. After that window has passed, the order page will display “Order can’t be edited!” at this time, if the order has not been processed we will happily cancel & refund your order. Simply reach out to our support team and we will get it taken care of. 

Once your order shipping label has been printed and our team has begun packing your order, we are unable to edit orders and order contents. Please contact our support team if you have any further questions.



PROCESSING TIME

We make every effort to get your order to you as quickly as possible. We ship orders out Monday through Friday, excluding holidays, and no orders are shipped on the weekends. Orders will be processed and shipped out in 3-5 business days from the date placed. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1-2 business days for the tracking to update.

Please note: During high-volume seasons, large sales, or new product launches, orders may take up to 10 business days to process.

 

 

DOMESTIC SHIPPING

While dependent on the speed of shipping chosen at checkout, domestic shipments typically arrive within one week after the order has been processed. However, our control is limited once an order leaves our facility. We have little to no control over the chosen carrier once they pick up the package. We are reliant on our carriers for all tracking and delivery updates.

Please note: Domestic shipments may take up to 4 weeks for final delivery.

 

 

INTERNATIONAL SHIPPING

We do ship internationally. Buyers are responsible for paying any additional costs including duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to be able to offer #coffee4fuel all over the world. Check with your country's customs or border agency to determine whether or not they are accepting imports prior to placing an order with madrinascoffee.com. By placing an order, you agree to take responsibility if the package is barred from entering the country. Any orders that are stopped at customs due to a dairy or COVID restriction will not be reshipped or refunded. Please reach out to our support with any questions!

Please note: International shipments may take up to 10 weeks for final delivery.

 

 

INCORRECT ADDRESS / RETURNED TO SENDER

If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mail carrier, please notify our support to receive a refund of your product cost total. Once the package has been delivered back to us, our team will process it and refund the subtotal of your order. We are not able to refund the shipping cost.

Please note: We are not responsible if your order gets delivered to the wrong address. Please double-check that you have provided the correct shipping address and information.


 

LOST OR STOLEN PACKAGES

If your package was marked "delivered" but you still haven't received it, or you are unable to locate it, here is what we suggest:

 

Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake and should arrive the following day.

 

Contact your local USPS post office or FedEx support. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package and ask for the details of that day's delivery. USPS is used to these questions and will generally provide helpful information.

 

If the package still does not show up, please file a claim with the carrier. Madrinas cannot reimburse OR re-ship orders that were misdelivered by the post office or stolen from a property. Thank you for understanding!



SHIPPING BOXES

Madrinas Brands LLC reserves the sole discretion to select shipping packaging for all orders. Packaging style or presentation is not guaranteed. Variations and damage in shipping boxes may occur, and no compensation will be provided for dissatisfaction related to packaging.