![](http://madrinas.com/cdn/shop/files/Icon-Other-SpecialShaker-BLK_960x.png?v=1691095309)
![](http://madrinas.com/cdn/shop/files/Icon-CBC-Vanilla-BLK_960x.png?v=1700152138)
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![](http://madrinas.com/cdn/shop/files/Palia-Web-Cobrand.png?v=1720703323)
A Cozy Game Made for You
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![](http://madrinas.com/cdn/shop/files/Palia-Web-5050_1280x.png?v=1720537482)
FAQ
Where can I view Community Funding updates and production updates?
Is the 750 goal to unlock the Chapaa Shaker Snuggler or will only 750 be sold?
Once the Chapaa Shaker Snuggler Community Funded campaign reaches the goal of 750, the Chapaa Snuggler is guarantee to go into production. While the quantity can exceed 750, the quantity is still limited.
Do I have to pay extra to receive my Palia Chapaaccino Collector's Box before my Chapaa Shaker Snuggler ships?
No! All orders containing the Palia Chapaaccino Collector's Box will ship within our typical 3-5 business day processing time. Chapaa Shaker Snugglers will ship Holiday 2024, free of charge
When will my Chapaa Shaker Snuggler start shipping?
Once the campaign is fully funded, Chapaa Snugglers are estimated to ship Holiday 2024
Can you guarantee my Chapaa Shaker Snuggler will arrive in time for Christmas?
Our goal is to get your Chapaa Shaker Snugglers to you as quickly as possible. Due to production and shipping timelines out of our control, we are unable to guarantee a before Christmas delivery
Can I cancel my order before or after the campaign has been funded and ended?
All sales are final and non-refundable. Replacements or store credit will be offered in cases of damaged, defective, or incorrectly received items
What happens if the Community Funded campaign doesn't reach the goal?
If this campaign does not reach it's goal within the 90 day timeline, we will reach out via email to update you and process a $25 refund to the original payment method for the unshipped Chapaa Shaker Snuggler. This refund will occur within 5-10 business days after the Community Funding deadline
What happens if my Chapaa Shaker Snuggler arrives damaged?
Community Funded product sales are final and non-refundable. However, replacements or store credit will be offered in cases of damaged, defective, or incorrectly received items. Please inspect your Chapaa Shaker Snuggler shipment upon receipt and contact support@madrinas.com within 7 days of receiving your order if you have any concerns. Please be sure to include your order number, a detailed description of the issue, and photos of the Chapaa Shaker Snuggler you received