Ordered the Warships & Tanks Limited edition on 10/5 and received the package 10/9. A four-day turn around is great!
The cup is light weight, laser etched, and looks great. The coffee bags look cool also.
There was a slight hiccup with my order, but support handled it quickly!
Edit: Updated to a 5-star as the coffee is awesome and support took care of my issue quickly!
Thank you for bringing this to our attention! We apologize for any inconvenience caused by the damaged order you received. Please reach out to our customer service team at firstname.lastname@example.org with your order number and photos of the damage, they will be happy to make this right for you!
Really good "Earthy-like" flavor. Also very cool cup!
I received the package in a week after placing the order It was very fast and accurate
Overall I am satisfied with the composition of the package
My only complaint is that due to the nature of the coffee, the roast date is important and I received beans that had been roasted a long time ago.
Aroma and flavor were okay
The roast date makes it difficult to give an objective assessment of the flavor
If I received a shorter roast date in my next order, I would be able to give a more objective assessment.
Hi Kihoon! Thank you for bringing these concerns to our attention. We understand your disappointment and greatly appreciate your support. Our biggest selling point for our Whole Bean Coffee is that they are expertly roasted in small batches in St. Louis, MO. Joey (our Master Roaster) takes great care in his craft. Every batch he roasts makes only 40 bags of beans. Once they are roasted we use a vacuum sealing process. This vacuum seal ensure your beans will stay fresh longer. We understand wanting beans with a shorter roast date, however, unopened coffee beans are good for 6 to 9 months past the roast date. Once the package is opened the beans immediately begin to decrease in quality due to the exposure to oxygen. We hope giving a bit more of a background into our Whole Bean Coffee process helps.
We never want to disappoint our community and hope you'll give us another try in the future. Again, we greatly apologize for your experience and hope this clears up any confusion. Thank you again for your support!