Placed my very first order on 6/24. I ordered the Chocolate Blood Orange Cold Brew Coffee DBD box set (my main is Mikaela so I was stoked for the cosmetics for her!) and instead they sent me the Deadberry Limeade Fruit Tea box set for Yui! I'll admit I was upset at first. Contacted customer support via email and sent in pictures of my order and the item sent, and they not only corrected the mistake in a timely fashion, but let me keep the item! I'm not typically a huge tea fan, but the Deadberry Limeade....is DELICIOUS. The cold brew...is admittedly not my favorite, but as Bob Ross would say, it was a happy mistake, because the Limeade, I will be ordering again!
Overall was a very good experience all around. Thanks for the mistake! :)