As our product comes in powder form, it's possible that some of the ingredients may have settled during transportation, which could have affected the overall taste. As stated in the preparation directions, we recommend thoroughly stirring the powder before preparing the beverage to ensure the best experience.
Please ensure that you used the recommended 16 ounces of water as indicated in the directions. This ratio is crucial to achieve the ideal taste. If you have any additional questions or concerns please feel free to reach out to us directly at support@madrinas.com.