Thank you for sharing your experience with our Pumpkin Chai Milk Tea. We apologize that it did not meet your expectations. The aroma you noticed is not a sign of spoilage but is associated with the powdered nonfat milk used in the product. Powdered milk undergoes a heating process that can create a 'cooked milk' smell, which may be more noticeable due to the concentrated milk content in our Milk Teas. We can assure you this is normal and does not affect the safety or quality of the Milk Tea.
As noted on the packaging, we recommend thoroughly stirring the powder before mixing to ensure the best flavor. A more thorough stirring may improve the consistency and taste. If, after stirring thoroughly, you continue to experience an unpleasant flavor, please contact our customer service team at support@madrinascoffee.com. They will be happy to assist you further.
